FAQ centre
Your Property Maintenance Questions, Answered
The questions Cornwall owners, hosts and landlords actually ask — answered plainly. If yours isn't here, call, WhatsApp or send photos and you'll get a straight answer.
Coverage and areas
Do you cover the whole of Cornwall?
Yes — Coast & Quay works across Cornwall, from Bude on the north coast to Penzance in the west and Looe in the south east. Exact availability depends on the travel policy, with core areas around the main towns and sensible arrangements for further-out properties.
Check the service area and travel zonesDo you travel to Padstow?
Yes. Padstow, Wadebridge and the surrounding north coast are covered, and visits there are often grouped with other nearby work for efficient scheduling.
Property maintenance in PadstowDo you work in smaller villages, not just the main towns?
Yes, subject to the travel policy. Villages around the main towns are covered routinely, and even car-free harbours like Polperro are workable with access planned from photos first.
Services and repairs
Do you repair decking?
Yes — loose boards, steps, handrails, corroded fixings and localised timber replacement, plus safety checks before the season. Coastal decks are a speciality because salt air and wet winters age them at roughly double inland rates.
Decking repairsDo you handle small jobs, or only big ones?
Small jobs are welcome — the most efficient route is grouping several into one planned handyman visit. Send a short list with a photo per item.
Handyman servicesCan you fix gutters, fences and windows?
Yes. Gutter clearing and repairs, fence and gate repairs, and timber window easing, sill and frame repairs are all core work, with coastal-grade materials used on exposed properties.
How is electrical, gas and plumbing work handled?
Regulated work is only carried out by suitably qualified people: certified electrical support and Gas Safe registered engineers. General maintenance never substitutes for certification — concerns are triaged and routed to the right person.
Certified electrical supportHoliday lets and Airbnb
Do you maintain holiday lets?
Yes — holiday-let maintenance is a core specialism: changeover-day repairs, guest damage, pre-season checks, photo updates for remote owners and ongoing maintenance plans built around bookings.
Holiday let maintenanceDo you work with Airbnb owners?
Yes. Airbnb hosts get the same support — guest-damage triage, changeover-window repairs and documentation that fits the platform's claim deadlines.
Airbnb maintenanceCan you fix something before my next guests arrive?
Often, yes — guest deadlines are triaged first. Call or WhatsApp for anything urgent, with photos and the arrival time, and the fastest realistic option will be confirmed straight away.
Holiday Let RescueSecond homes and inspections
Can you inspect a second home while I'm away?
Yes, where lawful access is arranged. Scheduled checks cover agreed areas with dated photos and a plain-English report, and post-storm visits can be added — many insurance policies expect regular checks on unoccupied properties.
Property inspectionsDo you offer keyholder or caretaker support?
Yes — regular caretaker visits with photo reports, small repairs done during the visit and coordination of any specialist trades the property needs between owner stays.
Property caretaker supportQuotes, photos and pricing
Can I send photos to get a quote?
Yes — photos are the fastest route to a useful answer. Send a wide shot and a close-up per issue and most enquiries get an initial response the same working day.
Send photos for a fast quoteDo you charge for quotes?
Photo-led assessments are free. Where a site visit is needed to scope the work properly, that is agreed with you first — there are no surprise charges.
Why don't you list prices on the website?
Because honest pricing depends on access, materials, condition and timing — a price guessed before seeing the job is usually wrong in someone's favour. You get a clear figure once the work has actually been assessed.
Care plans and ongoing support
Do you offer care plans?
Yes — monthly property care plans with scheduled inspections, maintenance records, photo reports and priority booking. They suit holiday lets, second homes and landlords who want a planned rhythm instead of surprises.
Property care plansCan a care plan cover a landlord's rental property?
Yes. Landlord plans include documented repairs, inspection records and tenant-ready work — the paper trail matters as much as the maintenance.
Landlord maintenance plansStill not sure? Ask the question directly.
Send photos and a sentence about what's worrying you — you'll get a practical answer, not a sales pitch.