Privacy Policy
Last updated: 11 June 2026
We collect information you submit through quote forms, quick price requests, maintenance plan enquiries, partner enquiries and customer communications. This may include name, phone number, email, postcode, property details, photos, access notes and job information.
Information is used to respond to enquiries, price work, arrange visits, manage maintenance plans, send reports, issue invoices, request reviews and keep service records.
We process information where it is needed to respond before entering a contract, provide an agreed service, meet legal obligations or pursue legitimate business interests such as customer service and record keeping. Consent is used where required, including for optional analytics or marketing reminders.
Optional analytics does not load until you accept it through the website cookie notice. Your choice is stored in your browser and can be changed using Cookie Settings in the footer.
We do not sell customer details or pass them to unrelated marketers. Information may be shared only where needed to provide the service, such as with payment, email, storage or specialist contractor providers.
Records are kept for as long as reasonably needed for customer service, accounting, legal, insurance and warranty purposes.
You may ask for access to your personal information, correction of inaccurate details, deletion where applicable, restriction of processing, or withdrawal of consent. You may also object to certain uses of your information.
Reasonable technical and organisational measures are used to protect enquiry, customer and property information. Please do not send passwords, bank details or other unnecessary sensitive information through public forms.
For privacy questions, contact hello@coastandquay.co.uk.