Terms & Conditions
These terms explain how Coast & Quay Property Care provides property-care, carpentry, inspection, reporting, subscription and quoted repair services across Cornwall.
Jurisdiction: England and Wales. These terms apply to customer enquiries, site visits, maintenance plans, inspection reports and quoted property-care work.
Coast & Quay Property Care means the business providing property-care, carpentry, maintenance, reporting and related services. Customer means the person or organisation requesting work, subscribing to a plan or authorising work at a property.
Services may include general property maintenance, carpentry, decorating, property inspections, holiday-let repair support, reports, qualified trade coordination and separately quoted repair or improvement work.
Subscription plans provide the specific inspections, reporting, support, priority access and labour discounts shown in the selected package. They do not provide unlimited labour, materials, emergency attendance or unlimited site visits.
Subscription payments are collected monthly in advance. One-off work, repairs, materials, parking, travel charges or specialist costs may be invoiced separately and must be paid by the agreed due date.
Plans have a minimum initial term unless otherwise agreed in writing. After the minimum term, customers may cancel with 30 days notice. Work already booked, completed or ordered remains payable.
Monthly plans are designed for planned support and do not include unlimited attendance. Included inspections are limited to the number stated in the plan, and additional visits may be charged separately.
Properties outside the core operating area, routes with significant travel time, difficult access, parking costs or additional visits may incur mileage charges, travel fees or minimum attendance fees where applicable.
The customer must provide safe, legal and practical access, including keys, codes, parking instructions, agent details and any site restrictions. Missed visits caused by lack of access may still count as completed or be chargeable.
Inspections are visual checks of accessible areas only. They are not structural surveys, electrical inspections, gas safety checks, fire risk assessments or formal compliance certificates.
Reports and recommendations are based on visible conditions at the time of attendance. Recommended works are advisory and may require a separate quote, further inspection or specialist contractor.
Repairs, improvements, materials and specialist work are quoted separately unless expressly included in writing. Quotes may be revised if hidden defects, access issues or additional work become apparent.
Emergency and out-of-hours work is not included in monthly plans unless agreed separately. Priority response is subject to availability, travel conditions, safety and existing commitments.
Labour discounts apply only to eligible quoted property-care and carpentry labour. Discounts do not apply to materials, third-party contractors, emergency callouts, waste disposal, equipment hire, travel fees or already-discounted work unless agreed.
Customers remain responsible for insurance, legal compliance, landlord duties, holiday-let standards, safety obligations, permissions, building regulations and any specialist certification required for the property.
Liability is limited to direct losses caused by proven negligence. Coast & Quay Property Care is not liable for indirect losses, loss of bookings, loss of rent, guest complaints or consequential losses except where liability cannot legally be excluded.
Customers should maintain appropriate buildings, contents, landlord, holiday-let and public liability insurance. The business may request evidence of insurance for higher-risk properties or access arrangements.
Customer information is used to respond to enquiries, manage plans, provide services, issue invoices, send reports and maintain service records. Details are not sold or passed to unrelated marketers.
Complaints should be sent in writing with property details, supporting photos and the desired outcome. The business will review the issue and respond with practical next steps as soon as reasonably possible.
The standard service area is Cornwall only unless otherwise agreed. Remote, rural, island, out-of-area or difficult-access properties may require adjusted pricing or may be declined.
Plan features, prices and travel policies may be reviewed periodically to reflect fuel, labour, insurance, coordination and operating costs. Customers will be notified before material changes take effect.
The business may suspend or terminate a plan for non-payment, unsafe access, abusive conduct, repeated misuse of priority access, requests outside scope or work that cannot be delivered safely or commercially.
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction unless a mandatory consumer law provides otherwise.