1. Subscription nature
Maintenance plans are monthly service subscriptions. They provide scheduled inspections, priority booking, reporting, discounts and customer support benefits. They do not include unlimited free labour or unlimited repair work.
Plan terms
Maintenance Plan Terms & Conditions
These terms explain what is included, what is excluded and how maintenance visits are arranged.
2. Minimum term
All plans have a minimum initial term of 3 months unless otherwise agreed in writing.
3. Cancellation
Customers may cancel after the minimum term by giving 30 days notice through the customer portal or by email.
4. Payments
Payments are collected monthly in advance using GoCardless. Failed payments may result in suspension of plan benefits until the account is brought up to date.
5. Inspections
Inspections must be booked within reasonable availability. Missed appointments caused by lack of access may count as completed unless rearranged with sufficient notice.
6. Access
The customer is responsible for providing safe and legal access to the property. If keys, codes, parking or access instructions are required, the customer must provide them in advance.
7. Repairs and materials
Unless explicitly stated in the plan, labour, materials, specialist parts, waste disposal, plant hire, parking charges and third-party contractor costs are not included and will be quoted separately.
8. Priority booking
Priority booking means plan customers are prioritised ahead of non-plan customers where reasonably possible. It does not guarantee immediate attendance.
9. Emergency work
Emergency work and out-of-hours work are not included unless the customer has purchased an emergency add-on or a separate emergency quote has been accepted.
10. Discounts
Plan discounts apply to eligible quoted property-care and carpentry labour only. Discounts do not apply to materials, third-party contractor costs, waste disposal, specialist equipment, emergency callouts or already-discounted work unless agreed.
11. Property condition
The maintenance plan is preventative and advisory. It does not guarantee that defects, damage, rot, damp, structural issues, safety risks or future failures will be fully prevented or identified.
12. Specialist issues
Structural, electrical, plumbing, gas, roofing, damp, pest, asbestos, fire safety or building-control issues may require specialist contractors. The business may recommend third parties but is not responsible for their work unless directly contracted.
13. Holiday let and guest damage
Guest damage repair priority can be offered as an add-on. All guest damage repairs are quoted separately unless otherwise agreed.
14. Reports
Inspection reports are based on visible and accessible areas only. Reports are not formal structural surveys, building surveys or safety certificates.
15. Customer responsibilities
The customer remains responsible for maintaining adequate insurance, legal compliance, landlord obligations, holiday-let standards, building regulations and health and safety duties.
16. Plan misuse
The business may cancel a plan if a customer repeatedly misuses priority access, withholds payment, provides unsafe access, behaves abusively, or requests work outside the plan scope without accepting quotes.
17. Price changes
Prices may be reviewed periodically. Customers will receive notice before any price increase takes effect.
18. Service area
Plans are available only within the business operating area in Cornwall unless otherwise agreed.
19. Liability
The business is not liable for indirect losses, loss of bookings, loss of rental income, guest complaints, missed lettings or consequential losses unless caused by proven negligence.
20. Acceptance
The customer must tick a checkbox confirming they have read and accepted the Maintenance Plan Terms before subscribing.
Checkout agreement text
I confirm that I have read and accept the Maintenance Plan Terms & Conditions. I understand that monthly plans include inspections, priority booking and discounts, but do not include unlimited labour, materials or emergency work unless stated.